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Faster, safer, and more accurate healthcare

Doctors and nurses in South Africa face growing pressures: heavy patient loads, complex cases, and limited resources.

Language and literacy barriers add further challenges, often leading to miscommunication and delayed care.

PRIME is an AI-powered Clinical Decision Support (CDS) tool designed to support doctors and nurses in delivering faster, safer, and more accurate care while also unlocking new opportunities for healthcare practices. It is a system that benefits both healthcare professionals and patients.

Female healthcare professional in scrubs showing a tablet to an elderly man who is smiling.

Accessibility

Consults in patient's native language.

Accuracy

Decisions guided by clinical best practice.

Affordability

Expanded care without extra cost.

How PRIME works

On a supporting device, PRIME software guides nurses step by step, with every consultation reviewed by a doctor.

1

In-depth patient history taking

PRIME conducts structured spoken consultations in the patient’s native language (English, Afrikaans, Zulu, Xhosa, Sesotho, Setswana, Xitsonga, Siswati, Tshivenda, IsiNdebele, Swahili, Portuguese, French, Spanish, German, Italian, Chinese, Japanese, and Korean) ensuring clear communication and accurate information capture.

2

Differential diagnosis & patient summary

PRIME generates a differential diagnosis and a concise summary for the practitioner, improving accuracy and saving time.

3

Recommended examinations & investigations

PRIME suggests the most relevant physical examinations and investigations, keeping care structured and standardised.

4

Diagnostic integration

  • Interprets blood results

  • Reads and interprets ECG images (direct device connection)

  • Connects with a digital stethoscope

  • Analyses skin lesions and other clinical images (tonsils, tympanic membrane, etc.)

5

Local guideline integration

PRIME references South African guidelines, advising when to administer oxygen, give stat medication, or escalate to a specialist.

6

Prescription generation

Automatic prescription creation, improving safety and reducing administrative time.

7

Patient communication

PRIME emails patients their diagnosis, potential adverse reactions to monitor, and lifestyle advice – extending the quality of care beyond the consultation.

8

Remote doctor review

Each consultation is automatically forwarded to the supervising doctor for remote review and approval, enabling nurse-led care with physician oversight.

9

Automated follow-up

Three days later, PRIME checks in with the patient by phone call and email. If the patient reports ongoing or worsening symptoms, the system automatically books a follow-up or alerts the doctor for direct intervention. This ensures every patient is followed up, no one slips through the cracks and this is all done without needing the doctor's time.

Who PRIME is for

PRIME is designed for the people carrying healthcare on their shoulders: GPs, clinics, pharmacies, and emergency rooms. It takes pressure off overworked professionals, reduces costs, and makes patient care safer and more consistent.

Smiling male doctor wearing a white coat and stethoscope sitting at a computer in an office.

GP Practices

Running a practice is demanding, especially for busy doctors balancing patient care with personal responsibilities. PRIME gives you breathing room:

  • Extend practice hours without extra strain – Review cases remotely, without needing to be in the room.

  • Reduce reliance on costly locums – Instead of hiring expensive temporary doctors, appoint a nurse trained in PRIME and keep your doors open.

  • Focus on complex cases – PRIME streamlines routine consults, so you can dedicate time to patients who need your expertise most.

Female doctor talking with a pregnant woman seated in a clinic waiting area while another medical professional walks past.

Clinics

Doctors in state and community clinics are stretched thin, and nurses carry the bulk of patient care, often without enough support. PRIME changes that:

  • Built for high-volume environments – Ensures consistent, guideline-driven consultations even when the queues are long.

  • Empowers healthcare workers – With CPD-accredited training, nurses can confidently use PRIME to handle the majority of consults.

  • Doctor oversight where it counts – Severe or complicated cases are escalated, while routine care runs smoothly.

Illuminated red emergency sign with a right arrow outside a hospital at night, with an ambulance parked nearby.

Emergency Rooms

ERs are fast-paced and overloaded. PRIME helps your team focus on what matters most:

  • Automatic triage – PRIME automatically triages patients so that non-urgent (“green”) patients can be safely seen by an AI-assisted nurse.

  • Cut waiting times – Patients are seen faster, leaving doctors and ER staff free to handle critical cases.

Pharmacist in white coat selecting medication bottle from pharmacy shelf.

Pharmacies

Pharmacies are becoming trusted healthcare access points. PRIME helps you do more for your patients and your business:

  • Fits into pharmacy nurse models – Extend your scope with safer prescribing and accurate scripts.

  • On-the-spot care – A nurse consult powered by PRIME means the patient can be diagnosed, prescribed, and collect their medication in one visit.

  • Boost revenue – Every consult is a chance to safely increase medicine sales while delivering real value to your community.

Predictive Response Integrating Medical Expertise

Join the waitlist

Fill in the form below to join the waitlist. You’ll be the first to hear when PRIME becomes available, and you’ll get early access to updates, insights, and pilot study results. Have questions? Email us or follow our LinkedIn page for the latest news:

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