About PRIME

Built by South African doctors

PRIME is clinical decision support made in South Africa, for South African primary care. It connects the people who provide care, so every patient gets the same safe standard, wherever they are seen.

A doctor in a white coat holding a stethoscope.

For every profession

One standard of care, in every consulting room

Clinical intelligence
PRIME guides the history, examination, diagnosis and treatment from the South African Standard Treatment Guidelines and EML, and shows its reasoning.
Safety first
Every consultation runs 67 emergency checks before a diagnosis is suggested, and an HPCSA-registered doctor reviews every case.
The same care, anywhere
In a private practice, a pharmacy or a retirement home: 21 languages, any laptop or tablet, and nothing to install.
Affordable
Clear monthly prices from R550, no set-up costs, and billing that happens automatically when you close the case.

How it works

One consultation, from waiting room to follow-up

1
Before
The patient can answer PRIME’s questions in the waiting room, in their own language.
2
During
PRIME runs 67 emergency checks, suggests the examination, the diagnosis and a script from the guidelines, and shows why.
3
Doctor review
An HPCSA-registered doctor reviews the case, within 15 minutes, or your own doctor does.
4
After
The bill is switched when you close the case, and PRIME follows the patient up on WhatsApp.

See how PRIME supports a nurse through a consultation.

See all features →

The PRIME network

Connected care makes every member stronger

Patients see a nurse or a pharmacist first. PRIME connects that visit to a doctor, and to the follow-up after it.

NursesA doctor reviews every case, so you can treat more patients with confidence. More for nurses →
PharmaciesYour clinic room becomes a consultation service, and the patient stays for the script. More for pharmacies →
Retirement facilitiesResidents are seen where they live, with a doctor's review of every case. More for retirement facilities →
Occupational healthWorkers are cared for at work, and the forms fill themselves in. More for occupational health →
DoctorsBuild your own network of nurses and pharmacies, and review and bill their cases. More for doctors →
PatientsThe same safe care wherever they are seen, and a follow-up on WhatsApp.

Telehealth

Telehealth is growing fast. Get in safely.

More South Africans are being cared for at a distance, and the rules now allow it. The question is how to do it safely.

≈20%projected growth a year in South Africa's telemedicine market, from 2026 to 2034IMARC Group, 2026
5×larger by 2034 than in 2025: from about USD 400 million to more than USD 2 billionIMARC Group, 2026
HPCSAtelehealth may be synchronous or asynchronous, and practitioners may charge consultation fees for itHPCSA Booklet 10 (2021)